Dispute management, card controls, compliance workflows, complex quoting — enterprise systems where clarity is a safety feature, not a nice-to-have. Most recently shipping fintech platforms at Fiserv.
In financial systems, consistency isn't an aesthetic preference — every inconsistent pattern adds risk. Admins moving money need to know exactly what a click will do.
AI earns adoption when it shows its reasoning. I've shipped AI that explains itself, and deliberately kept AI out of systems where deterministic rules are more trustworthy.
The IA redesigns I've shipped moved usability more than any visual decision. Separate configuration from operations, then make it beautiful.
If you're looking for a designer who's comfortable where compliance, complexity, and real money meet — let's talk.