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Disputes Workspace
360 Control
CPQ
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03 · Principles
04 · Contact
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◇ 01 · Hero
ABHIKANT NIRBHAVANE · SENIOR UX DESIGNER

I design for environments where getting it wrong has real consequences.

Dispute management, card controls, compliance workflows, complex quoting — enterprise systems where clarity is a safety feature, not a nice-to-have. Most recently shipping fintech platforms at Fiserv.

Enterprise UX Design systems AI workflows Fintech
this portfolio is a canvas — drag to pan, the work lives to the right ↗
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the case studies live over here ↘
▢ work / disputes-workspace
Dispute Workspace, Fiserv

Disputes Workspace: AI-assisted dispute management

Modernizing how financial institutions process thousands of credit-card disputes a month, with AI that explains itself instead of replacing judgment.

Open case study
clientFiserv
roleSole UX designer
call handling−25–35%
capacity+40–50%
▢ work / 360-control
360 Control, Fiserv × Desjardins

360 Control: rebuilding an issuer console from the IA up

A ground-up redesign of the admin console banks use to run commercial card programs — design system first, deliberately no AI, shipped for Desjardins on a contractual deadline.

Open case study launched on time
▢ work / cpq
CPQ, Zywave

CPQ: from 18 minutes to 10 per quote

Untangling years of feature accretion in Zywave's enterprise quoting platform — research-led, design-system-first, measured against metrics defined before design started.

Open case study
clientZywave
roleSole designer
quote time18 → 10 min
pricing errors↓ from 28%
▢ work / design-system
Dispute Workspace Design System, Fiserv

Dispute Workspace Design System

Building the foundation first — 45+ components and 12+ core workflows, WCAG 2.1 AA from day one, that cut design output time by 65% and dev by 40%.

Open case study 65% faster design output
◇ 03 · Principles
HOW I WORK
01

Predictable is trustworthy

In financial systems, consistency isn't an aesthetic preference — every inconsistent pattern adds risk. Admins moving money need to know exactly what a click will do.

02

Transparency beats automation

AI earns adoption when it shows its reasoning. I've shipped AI that explains itself, and deliberately kept AI out of systems where deterministic rules are more trustworthy.

03

Structure before surface

The IA redesigns I've shipped moved usability more than any visual decision. Separate configuration from operations, then make it beautiful.

◇ 04 · Contact
STATUS: AVAILABLE FOR NEW WORK

Let's build the next high-stakes thing.

If you're looking for a designer who's comfortable where compliance, complexity, and real money meet — let's talk.

© 2026 Abhikant Nirbhavane designed as an open canvas · v2 final
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